Massachusetts Certified Peer Specialist (CPS) Practice Exam

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Which emotion may people experience in response to workplace change?

  1. Joy

  2. Anger

  3. Excitement

  4. Surprise

The correct answer is: Anger

Among the emotions listed, anger is a common response to workplace change. When changes occur in the workplace, individuals may feel a loss of control or uncertainty about their roles, which can lead to frustration. This anger often arises from perceived threats to job security, dissatisfaction with new policies, or the challenges of adapting to new procedures. Employees might feel that the changes are unwarranted or poorly communicated, resulting in a buildup of resentment. While emotions like joy, excitement, and surprise can also be reactions to workplace changes—often linked to positive transitions or new opportunities—anger reflects a more direct emotional response to the potential negative impacts of change. It’s important for peer specialists to acknowledge and validate these feelings to facilitate healthy discussions and support coping strategies during transitions. Recognizing anger allows for addressing underlying issues, promoting employee engagement, and fostering a supportive environment.