Massachusetts Certified Peer Specialist (CPS) Practice Exam

Which two communication skills support the communication process with someone of power?

1. Active listening and assertive speech

2. Trauma-informed language and using "I" statements

3. Body language and eye contact

4. Empathy and non-verbal cues

The correct answer is: Trauma-informed language and using "I" statements

The selection of trauma-informed language and using "I" statements as effective communication skills when engaging with someone in a position of power is insightful because these strategies both prioritize clarity and personal accountability. Trauma-informed language acknowledges the potential impact of past trauma on individuals, promoting sensitivity and respect in communication. When engaging with someone of authority, using language that is considerate can foster a more open atmosphere where both parties feel respected. This approach can lead to productive dialogues that take into account the experiences and feelings of the other person. Incorporating "I" statements is also crucial, as they allow individuals to express their own feelings and thoughts without casting blame or creating defensiveness. For instance, saying "I feel overwhelmed when I don’t receive feedback" is more effective than saying "You never give me feedback." This kind of expression can create a more constructive conversation with someone who holds power, facilitating understanding and collaboration. The other choices, while highlighting valuable skills such as body language, empathy, and assertive communication, do not specifically address the nuances of engaging with those in power in as direct a manner as trauma-informed language and "I" statements do. By utilizing these approaches, communication is likely to be more effective and respectful.